Terms and conditions - Arrival Card

Publisher

This website is published by SECURE ONLINE PAYMENT (SOP)

Administrative headquarters: 2a Connaught Avenue, London, United Kingdom, E4 7AA

Created and registered in the England and Wales Companies House, gov.uk, under number No. BRN 16088714

VAT number: 27031036

These Terms and Conditions of Services ("TCS") govern all orders placed by the CLIENT for one or more service(s) as offered on this website by SECURE ONLINE PAYMENT (SOP) (the "PROVIDER").

These online TCS are accessible at any time on this website and, where applicable, prevail over any other version or conflicting document.

The PROVIDER reserves the right to modify the TCS at any time. They will apply as soon as they are posted online.

Article 1: Definitions

CLIENT: any natural or legal person placing an order for a Service on the Site for personal needs, in their own name and on their own behalf.

Order: any action by the CLIENT to place an order on the Site by selecting the desired service (requesting a new Canada eTA), validating the ordering process up to payment of the price under the conditions defined in Article 5 of these TCS.

eTA (AVE): The eTA (Electronic Travel Authorization) for Canada is an information system used by the Canada Border Services Agency (CBSA) for nationals of countries benefiting from the Visa Waiver Program. These travelers must complete the eTA form online before entering Canadian territory. Passengers who have not registered for a Canada eTA risk being denied boarding, although they may regularize their situation at the airport. This enhances security and reduces waiting time at the border by enabling customs to receive traveler information before arrival. Nationals of Visa Waiver Program countries can access the electronic travel authorization system online. The program includes: Germany, Andorra, Australia, Austria, Bahamas, Barbados, Belgium, Brunei Darussalam, Bulgaria, Chile, China (Hong Kong SAR), Cyprus, Croatia, Denmark, United Arab Emirates, Spain, Estonia, Vatican City State, Finland, France, Greece, Hungary, Solomon Islands, Ireland, Iceland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Norway, New Zealand, Papua New Guinea, Netherlands, Poland, Portugal, Republic of Korea, Czech Republic, Romania, United Kingdom, San Marino, Samoa, Singapore, Slovakia, Slovenia, Sweden, Switzerland, and Taiwan. All travelers under the Visa Waiver Program must obtain an electronic travel authorization before traveling to Canada by air or sea. The eTA is not a visa and cannot replace a visa where required by Canadian regulations. Even if approved, it does not guarantee admission to Canada. It is valid for five years or until your passport expires, whichever occurs first. You may enter Canada as often as you wish for short stays (usually up to six months at a time), provided your eTA remains valid.

Host: the natural or legal person providing, within the meaning of Law No. 2004-575 of June 21, 2004, the storage of any content intended to be made available to the public by online public communication services.

Internet: a global data exchange network made up of networks and servers interconnected via global electronic communications networks, accessible to any user with adequate equipment.

PROVIDER: SECURE ONLINE PAYMENT (SOP) as identified in the heading of these TCS.

Service: all services provided to Users, accessible via this website.

Site: this website, as published by the PROVIDER.

User: any person browsing the Site, whether or not they are a CLIENT.

Article 2: Purpose

This website is an assistance site enabling requests for a new Canada eTA.

These Terms of Services define the contractual relationship between the PROVIDER and the Users of the Site that allows the obtaining of a new eTA.

Use of this site implies unconditional acceptance of these Terms and Conditions.

Placing an order for a Service implies the full and unconditional acceptance by the CLIENT of these TCS to the exclusion of any other provisions.

The CLIENT declares having read these TCS and accepted them by checking the box provided for this purpose during the online ordering procedure.

In the event of modifications to these TCS by the PROVIDER, the applicable conditions will be those in force on the date of the CLIENT’s order.

Article 3: Ordering Process

The CLIENT, who wishes to use the PROVIDER’s online service to request a new eTA, must:

Complete the identification form by providing complete and accurate information on the corresponding forms found on the following web pages:
- Application page: https://ave-canada.evisa-visa.org/fr/application – request for a new eTA
- https://onlineservices-servicesenligne.cic.gc.ca/eta/applicationQuery?lang=fr – verification and retrieval of an existing Canada eTA (the request must be an application processed by our services)
After completing the relevant form, validate it.
A summary page will open showing:
- All data entered by the CLIENT so they can verify accuracy;
- The essential characteristics of the requested service (the “Order”: request for a new authorization / retrieval of an existing authorization, eTA storage, PDF advisory guides, etc.) with the detailed price in accordance with Article L 221-14 of the French Consumer Code.
The CLIENT is then invited to confirm the Order by clicking: “I confirm my information”.
After confirmation, the CLIENT is directed to a “Payment Information” page to enter bank details and validate them. In addition, if requesting retrieval of an existing eTA, no payment will be requested if the eTA could not be found by the PROVIDER.

In all cases, after payment, the PROVIDER will confirm the recorded order by email, summarizing the essential characteristics and the detailed price of the service(s).

Article 4: Service Prices

4-1: Request for a new eTA

a) Service fees

The PROVIDER’s service fees amount to €64.00 including tax (including 5.00 CAD in fees requested by the Canadian government). This price includes:

Fees requested by the Canadian government
VAT at the applicable rate (0%)
Payment fees (charged by the PROVIDER’s payment provider)
Processing and file management fees
SMS tracking fees

b) Refund

Any refund request must be submitted via the form provided on the contact page by selecting “I would like a refund,” or via the refund request form by entering the last name, first name, date of birth, email, file number, and passport number.

If this last field is not correctly completed, the refund request cannot be processed. The PROVIDER uses this field to automatically place the request on hold so it is not processed.

If the request has not yet been processed or is being processed by the PROVIDER, the refund request will be automatically accepted (provided that the “file number” field corresponds to an existing request and is correctly completed). The PROVIDER then undertakes to request a refund from the payment partner within 7 days.

Conversely, if the eTA request has already been processed (i.e., the service has been fully executed), no refund will be accepted.

The CLIENT cannot request a refund on the grounds that they did not receive the payment confirmation or eTA approval email. Certain parameters are beyond the PROVIDER’s control (spam, incorrect email address, etc.). Upon request, the PROVIDER will send the CLIENT a copy of the email sent, as it keeps copies of all emails sent.

Article 5: Payment Terms

The price is due upon order.

Prices are stated inclusive of tax and in euros.

Payments are made exclusively by bank card through a secure payment system using the SSL (Secure Socket Layer) protocol so that information transmitted is encrypted and no third party can access it during transmission on the network.

The PROVIDER is contractually bound to the CLIENT only upon receipt of authorization for payment debit by the banking institution.

Article 6: Processing Time, Changes, Refusals

6-1: Request for a new eTA

Processing generally takes between 12 and 72 hours. Typically, the request is processed within a few hours (1 to 6 hours), but delays may occur, notably when the request is placed “on hold” or pending.

Once processed, the CLIENT will receive the eTA in PDF format at their personal email address along with a link allowing them to download and print the eTA at any time.

a) Changes to the eTA

Once the eTA has been sent to the CLIENT, no information can be modified on the final document. Each modification requires the PROVIDER to incur costs because a new request must be made via the official site (https://www.canada.ca/), even for a single-field change. In case of modification, the CLIENT must submit a new eTA request.

b) eTA Refused

In the event of a refusal by the official eTA site (https://www.canada.ca/), the PROVIDER will first email the CLIENT to verify whether the eTA (attached to the email) contains any errors. If there are errors, the CLIENT is invited to specify them by email so the PROVIDER can submit the eTA a second time.

If there is no error or the request is refused again, the PROVIDER will automatically, immediately, and fully refund the €54.00 paid by the CLIENT at the time of the request.

6-2: Retrieval of an existing eTA

An existing eTA can be downloaded immediately after payment. The CLIENT will also receive the eTA by email in PDF format within a maximum of 1 hour after the request.

Article 7: Right of Withdrawal

Given the urgent nature of the orders entrusted to the PROVIDER and in order to maintain a safety margin to avoid potentially prejudicial consequences for the CLIENT in case of delays, the performance of the services begins upon payment validation and receipt of the complete file, without the parties being subject to a reflection period, and prior to the expiration of the legal withdrawal period, which the CLIENT expressly authorizes and accepts.

Consequently, in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

“The right of withdrawal cannot be exercised for contracts: 1° For the supply of services fully performed before the end of the withdrawal period and whose execution began after the consumer’s express prior agreement and express waiver of their right of withdrawal; [...] 3° For the supply of goods made to the consumer’s specifications or clearly personalized; [...] 13° For the supply of digital content not supplied on a tangible medium whose execution has begun after the consumer’s express prior agreement and express waiver of their right of withdrawal.”

Article 8: Personal Data

The PROVIDER, as data controller, implements personal data processing for responding to CLIENT orders and, more generally, for administrative and commercial management purposes.

In accordance with the French Data Protection Act No. 78-17 of January 6, 1978 and the General Data Protection Regulation (EU) 2016/679 of April 27, 2016, the PROVIDER undertakes to ensure that the collection and processing of data carried out on the Site comply with applicable regulations.

The personal data processing carried out on the Site is based on the PROVIDER’s legitimate interest in implementing it.

Data collection and retention are limited to information strictly necessary to achieve the pursued objectives.

Any individual who can provide proof of identity may exercise their rights of inquiry, access, rectification, deletion, objection to processing for legitimate reasons, and limitation of their data.

Any individual also has the right to object to the processing of their data for commercial prospecting purposes.

Any person may also define general or specific directives regarding the retention, deletion, and communication of their personal data after their death. General directives cover all personal data relating to the data subject and may be registered with a certified digital trusted third party recognized by the CNIL. Specific directives, which relate to certain data processing mentioned by those directives, require specific consent registered with the data controller.

To exercise these rights, the CLIENT may send a request by email to david@s-o-p.org or by post to SECURE ONLINE PAYMENT (SOP), 2a Connaught Avenue, London, United Kingdom, E4 7AA, attaching a copy of a signed identity document.

The CLIENT is invited to consult the PROVIDER’s privacy policy on the privacy page.

Cookies and Other Trackers

The User is informed that, during a visit to this Site, information may be automatically collected through normal use of the Site or via cookies that are automatically placed on the User’s browsing software.

The User consents to the cookies described below being placed on their device in accordance with this article.

What is a cookie?

The term “cookie” covers several technologies used to track browsing or analyze user behavior. These technologies are multiple and constantly evolving, including cookies, tags, pixels, and JavaScript code.

The HTTP cookie, currently the most commonly used technology, is a small text file stored by the browser of your computer, tablet, or smartphone that allows the storage of user data to facilitate navigation and enable certain features.

The cookie file allows its issuer to identify the device on which it is stored during the cookie’s validity period. A cookie does not directly identify a person.

When you visit the Site, various cookies as described below may be installed.

Why does the Site use cookies?

The Site uses cookies to distinguish a User from other Users of the Site, thereby helping to improve the experience when the User navigates the Site and enabling more efficient browsing.

These cookies are used to:

Authenticate and identify the User on the Site;
Remember their preferences;
Measure usage of the Site so we can improve it.

Cookies issued on the Site allow us to:

Establish statistics and volumes of traffic and use of the various components of our services (audience measurement cookies);
Adapt the presentation of our Site according to the device used;
Adapt the presentation of our Site according to each user’s preferences;
Remember information relating to a form you filled out on our Site (registration or account access, subscribed service, etc.);
Allow access to reserved and personal areas of our Site, such as your account, using identifiers;
Implement security measures, for example when you are asked to log in again after a certain period of time;
Share information with advertisers on other websites to offer targeted ads aligned with your interests (advertising cookies);
Share information on social networks (sharing cookies).

How to configure cookies, tags and trackers?

Browser settings allow users to be informed of the presence of cookies and, if desired, to refuse them as described at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Please note that disabling a cookie may prevent or make navigation or access to the Site and its services difficult.

Article 9: Intellectual Property

The Site and its components (trademarks, logos, data, metadata, texts, photographs, databases, documentation, etc.), as well as these TCS, are protected by intellectual property laws.

The Site publisher holds the intellectual property rights or has the necessary rights over all elements of the Site to provide the services available to Users.

Users undertake to respect the Site’s terms of use and not to take any action that may infringe the intellectual property rights of the publisher or third parties.

Without the publisher’s prior written consent, the following are prohibited and would constitute infringement under intellectual property law:

Any adaptation, public communication, distribution, or redistribution, in any form or by any means, of all or part of the elements of the Site;
Any extraction or reuse, including for private purposes, of all or part of the content of the databases constituted.

The intellectual property rights of the Site publisher remain its exclusive property or, in the case of content provided by third parties, the property of those parties.

Any total or partial representation of this Site by any person, natural or legal, without the express authorization of the Site Publisher is prohibited and would constitute infringement under intellectual property law.

Likewise, all texts and elements included in the PDF advisory guides provided to the CLIENT, written entirely by the PROVIDER, fall under the PROVIDER’s exclusive intellectual property. Consequently, any reproduction of these guides, by any process and on any medium, is strictly prohibited.

Article 10: Hyperlinks

The Site may contain hyperlinks to other websites, including those of actors involved in the service offered.

The Site publisher cannot be held responsible for any third-party site accessed by the User via the Site that may contain illegal or inaccurate content. The publisher has no means of controlling the content of third-party sites. The decision to activate or not activate these hyperlinks belongs exclusively to Users.

The publisher shall not be liable for any unavailability or malfunction of such third-party sites.

With the exception of websites disseminating illegal and/or political, religious, pornographic, or xenophobic content, you may create a hyperlink to the Site, provided that it links to the homepage and opens in a new window showing the Site’s URL.

Article 11: Confidentiality

The CLIENT and the PROVIDER agree to keep confidential any confidential information received from the other party and shall not disclose such information without prior authorization.

“Confidential Information” refers to any information not expressly indicated as public by the disclosing party, including documents, files, software, and any documents or files provided by the CLIENT to the PROVIDER as part of the Service. This obligation survives the end of the Service.

The PROVIDER undertakes not to disclose confidential information received from the CLIENT in any form whatsoever, except to the official eTA site (https://www.canada.ca/).

Article 12: Declaration – Unofficial Site

The PROVIDER declares to the CLIENT, who acknowledges being informed, that this website is not the official eTA site. The site is not affiliated in any way with the official eTA site, accessible at https://www.canada.ca/. On the official site, the retrieval of an existing eTA is free of charge. The eTA itself costs 5 CAD (about €4), but the user does not benefit from the support and assistance service for obtaining the eTA that we provide. Furthermore, by using the official site, the user will not receive the PDF advisory guides published by the PROVIDER.

Article 13: Responsibilities and Warranties

The PROVIDER does not guarantee uninterrupted access to the Site. Access may be interrupted for maintenance or in emergencies.

The PROVIDER undertakes to make its best efforts to secure access, consultation, and use of the Services in accordance with standard Internet practices.

The PROVIDER is not responsible for alteration, loss, or accidental transmission of data.

Consequently, the PROVIDER’s liability cannot be engaged in the following cases:

Short interruptions of a few minutes for updating the Site;
Operating difficulties or temporary interruptions of the Services beyond the control of SECURE ONLINE PAYMENT, including interruptions of electricity or electronic communications services; interruptions or malfunctions of Canadian administrative services processing eTA requests;
Temporary interruptions necessary for upgrades or maintenance;
Failures or malfunctions of the Internet network in the transmission of messages, data, or documents.

The CLIENT / USER acknowledges the characteristics and limits of the Internet, and in particular recognizes:

That they are aware of the nature of the Internet, including its technical performance and response times for consulting, querying, or transferring content;
That the communication of any access codes or, more generally, any confidential information is done at their own responsibility;
That it is their responsibility to take all measures necessary to ensure that their computer’s technical characteristics allow the consultation of content;
That it is their responsibility to take all appropriate measures to protect their own data and/or software from possible viruses circulating through the Site.

The PROVIDER does not guarantee that the Site will be free of errors or that all imperfections will be corrected.

The CLIENT/USER undertakes not to use devices or software of any kind to disrupt or attempt to disrupt the proper functioning of the Site.

The CLIENT/USER undertakes not to take any action that would impose a disproportionate load on the PROVIDER’s infrastructure.

The PROVIDER cannot in any case guarantee the issuance of the requested eTA, which depends exclusively on the sovereign decision of the competent Canadian authorities, nor can it guarantee processing times.

The CLIENT expressly acknowledges that the issuance of the eTA is discretionary by the competent authorities and may be refused, even for travelers holding a visa obtained in compliance with applicable rules; the PROVIDER cannot be held liable in the event of refusal.

The PROVIDER cannot be held liable if the CLIENT is inadmissible to Canadian territory, provided that the information supplied by the CLIENT has been faithfully transcribed on the eTA.

The CLIENT acknowledges that the PROVIDER’s obligations under the Services are obligations of means and not of result.

In no case shall the PROVIDER be liable for indirect damages, including moral or financial prejudice, data loss, or any action brought against the CLIENT by a third party.

The PROVIDER is not responsible for non-performance attributable to the CLIENT (including the communication of erroneous information).

It may happen that the Canadian government cancels an eTA (previously granted) without providing reasons or notifying the PROVIDER; in such cases the PROVIDER cannot warn the CLIENT. The PROVIDER is not responsible for the cancellation of the CLIENT’s eTA by the Canadian government. The PROVIDER supplies an eTA granted at time T.

Article 14: Force Majeure

The Site publisher cannot be held liable in case of non-performance or partial performance of its obligations under the Site if such non-performance or partial performance results from a force majeure event as defined by French and EU case law.

Article 15: Amendment/Revision of the Terms and Conditions

The PROVIDER reserves the right to modify these TCS at any time without prior notice in order to adapt them to legal and regulatory changes, technical developments, and/or its information system more generally.

In the event of modification, any authorized person may use the Site only after accepting the new TCS by checking the acceptance box provided for this purpose during their next login attempt.

Any refusal of the modified TCS results in the inability to access the Site’s services.

Article 16: Record Keeping and Archiving

Orders and invoices are archived by the PROVIDER on a reliable and durable medium so as to correspond to a faithful copy in accordance with Article 1379 of the French Civil Code.

Article 17: Partial Invalidity / Non-Waiver

If one or more provisions of these terms are held invalid or declared as such pursuant to a law, regulation, or final decision of a competent court, the remaining provisions shall remain in full force and effect.

The parties agree to replace the null or invalid clause with a clause that comes as close as possible, in content, to the original clause. Furthermore, the fact that the PROVIDER does not invoke one of the provisions for a certain period of time cannot be interpreted as a waiver of the right to invoke it later.

Article 18: Applicable Law / Jurisdiction / Alternative Dispute Resolution

18.1 Applicable law and jurisdiction

These TCS are governed by French law, both in terms of substantive and procedural rules.

Any dispute relating to the acceptance, execution, or interpretation of these TCS shall fall within the jurisdiction of French courts.

18.2 Consumer mediator

In the event of a dispute and after contacting the professional’s customer service, any client may refer FREE OF CHARGE to a consumer mediator within a maximum period of one year from the date of the written complaint (registered letter with acknowledgment of receipt) to the professional.

The mediator’s contact details are as follows: https://www.mtv.travel/ at the URL https://www.mtv.travel/saisir-le-mediateur/